Every professional site, and some of the free ones, has a control panel where you can operate and adjust the appearance of your site to the general public. If you think of the Wizard of Oz, this is what the wizard does behind the green curtain. You must learn how to get to your control panel as a first priority, and this differs by the program you are using. By the time you get to this point you will already have found the control panel for your web host. I use Dream Host, which has excellent live chat functionality for support. I often get the help I need there when I don’t understand something.